<p style="font-size: 11pt; text-align: left">We don't display the name of every Support Representative who uses this portal. The 'hidden' technicians can use Session Keys to allow people to connect to them. If you received a Session Key from a Customer Support Representative, enter it here.</p>
<p style="font-size: 11pt; text-align: left">It's not that we're ashamed of them, or that they're reclusive, or that we don't want you to get help. We just don't want them to get unexpected work requests that distract them.</p>